Refund policy

RETURNS, EXCHANGES, AND REFUNDS

At Hookah.Deals, we strive to ensure your satisfaction with every purchase. Please review our Return and Refund Policy below:

  1. General Returns:
    1. We accept returns for unused and unopened items purchased from Hookah.Deals within 30 days from the delivery date.
    2. Items must be in their original packaging and in resellable condition to qualify for a return or exchanges
  2. Tobacco Products
    1. Due to health and safety regulations, we do not accept returns, exchanges, or refunds on any tobacco products.
  3. International Orders:
    1. We do not accept returns, exchanges, or refunds for items that are returned to us by customs from other countries. It is the customer’s responsibility to be aware of and comply with their country’s import/export laws.
  4. Refunds:
    1. Any approved refunds will be credited to the original payment method used at the time of purchase.

RETURN, EXCHANGE, AND REFUND PROCESS

  1. Initiating a Return or Exchange:
    1. To initiate a return or exchange, please contact our customer service team with your order information.
    2. You will receive a response within 24-48 business hours with a Hookah Deals Return Authorization and detailed instructions on how to proceed.
  2. Return Authorization:
    1. Returns and exchanges sent back without a Hookah Deals Return Authorization will not be accepted.
  3. Restocking Fee:
    1. Returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
  4. Shipping Cost Refunds:
    1. Refunds on shipping costs will only be issued if Hookah Deals is at fault for an error in your order.
  5. Reporting Issues:
    1. Any broken or missing items must be reported to us within 48 hours of the original delivery. We will not accept returns, exchanges, or refunds for any broken or missing items reported after this grace period.
  6. Refund Processing Time:
    The time it takes for a refund to be processed and appear in your account depends on your credit card/payment company’s processing times.

CONTACT US

For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team at info@hookah.deals / (626) 719-8093 . We are here to help and ensure a smooth and satisfactory resolution to your concerns.